Support for your dugout.
Find quick answers below. If you still need a hand, contact the Dugout Canada support team and include your team name, account email, and a short description of what happened.
Common questions
How do I join or create a team?
Sign in to Dugout Canada, then use the Team screen to create a team or join one with the invitation details provided by your manager.
How do I update my availability?
Open your team, choose the relevant game, and update your availability. Your teammates and managers can then plan with the latest information.
How do I change the lineup?
Managers can open a game, reorder the batting order, assign fielding positions, and save the lineup. Teammates receive the updated plan in the app.
How do I delete my account?
Open Profile, scroll to Account, choose Delete Account, and confirm. Account deletion is permanent and removes your account data and associated team activity according to the app’s data-retention rules.
What should I include in a support request?
Please include the email used for your account, team name, device type, app version if available, and the steps that led to the issue. Never include your password.